SAP CRM Question:
What is Activity Journal?
Answer:
With activity journals, you can record and update
information gathered from customer visit or telephone calls.
For example activity journals can contain:
. Products or product categories
. Product-related information such as what products were
discussed with the customer or the number of samples given
to the customer
information gathered from customer visit or telephone calls.
For example activity journals can contain:
. Products or product categories
. Product-related information such as what products were
discussed with the customer or the number of samples given
to the customer
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