Siebel CRM Question:

Go to Administration, then Communications, then All Event Handlers and follow these steps:
★ Add a new record in the Event Handler list
★ Enter name
★ Specify the configuration to associate this event handler
★ Specify the event response to associate the event handler
★ Specify the profile to associate the event handler (Optional)
★ Enter name of device event this event handler will matches to.
★ Specify the order in which this event handler will be checked